FAQ - Frequently Asked Questions
Here you will find answers to frequently asked questions. If you do not find a suitable answer, you are of course welcome to contact us ( firstname.lastname@example.org ) .
- Product delivered damaged
Send it back to us ( Return & Refund ). We will send you a replacement as soon as possible.
- Wrong product received
Send it back to us ( Return & Refund ). We will send you the desired product as soon as possible.
- Not satisfied with the product
Customer satisfaction is our top priority. Please contact us if something does not meet your expectations.
Best quality is our basic philosophy. We take this into account when selecting suppliers and in our handling processes right through to delivery to the customer. If you are not satisfied, please contact us.
- Textile care instructions
In order to be able to enjoy your items for as long as possible, we generally recommend to consider the following information, even if some of these may differ from the information on the label:
- Wash and iron inside out
- use suitable detergents
- Do not use fabric softener
- Washing temperature: 30˚C
- do not tumble dry
- no chemical treatment